Outsourcing in India

Choosing the Work Model

Relations with the software supplier

1. Defining clear responsibility
2. Clear timetable
3. Measuring performance
4. Quality control. The supplier's compliance with the standard:
   • ISO9001:2000
   • At least CMMI Level 3, preferably CMMI Level 5
5. Defining inspection points along the way (milestones) in order to ensure the proper track
6. Familiarity with the supplier directly or via an Israeli representative office
7. The working language of the project. Since this is a common denominator, the working language must be English. In Eastern European countries, it is sometimes necessary to yield to the local language, which causes problems in quality control vis-?-vis the code and its acceptance by the customer.
8. Building a framework for reports and maintaining contact via e-mail and conference calls

Model for Making Contact with the Supplier

1. Deciding on the project performance goals, a development center, selected projects, and the like
2. Dispatching a representative for initial overtures
3. Manning a delegation of senior employees and decision makers
4. Dispatching the group to check out the supplier
5. Examining the group's capabilities
6. Finalizing agreements

Making Contact via an Israeli Representative – DTC Systems

1. Significantly shortening times in making the contact
2. Relying on previous experience
3. Lowering costs: eliminating the expensive, wearying process of searching for suitable companies
4. A shortened process of examining the supplier's abilities
5. Reducing risks
6. The possibility of developing small outsourcing packages at a cost of 10,000 dollars and above